Sess 5

Session 5

No homework - just an online class session.

Topic = Mobile Guest Services for Independent Hotels

Hotel Guest Services accessed via mobile devices is the fastest changing area in hospitality.  The major brands, such as Hilton, Marriott, etc. have been rolling out their mobile check in and guest service apps.

What can independent hotels do to compete?  You will present YOUR research to answer this question.

View + Explore Lounge Up website

• Be sure to watch the videos within the site

Research

• 1 video - major hotel brand's mobile services

Analysis - Create a presentation that discusses these points in YOUR OWN words (copy-paste = 0 for the session)

• What guest services are being offered on mobile devices
• What are the benefits to the guest
• What are the benefits to the hotel
• What additional services should be included - in your opinion
• What is Lounge Up's 'Share & Go' 
• How are the major chains mobile services creating NEW guest service expectations

Presentation

• Create a presentation on Emaze
• Tech specifications
• Minimum 8 pages
• Include 3 different text links to your source information
• Embed the video of the major hotel chain that you researched
• Put your name on your work - cover page
• Embed your Emaze in your blog - not a link, and embed
• Submit your blog link here
• Emaze Sample Below